EMAIL:  sales@imperialproductions.com   

 Corporate Office & Phone Lines:

                  Monday to Thurs 9am to 5pm

                  Friday 9am to 4:30pm Eastern Std Tim

                  1-800-399-7585      416-264-6096

 HOW WE WORK

 Showroom Visits - by Appointment only

  Call us First to discuss your requirements

 For Standard Products

 Buy Direct www.imperial.productions

View our websites, select and make note of the product codes that you would like to see samples of and send an email with the list.  We will determine if samples are available for you to view and we will reply promptly to make your appointment

For Custom Products

We would be pleased to show you sample materials and examine your drawings or renderings for a quote. If your renderings do not have measurements you will be directed to our design department to which there is a charge for service.

We do not do guesstimates and require full measurements for quotes

To make an appointment we require your name, address and phone number

 Showroom Location 

 10-1220 Ellesmere Road (between Midland and Brimley south of 401)

 Scarborough ON

 Appointment Hours:  Mon-Fri  10am to 4:00pm

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Appointment to View Products

We are pleased to show you your pre-selected samples or standard products at this time and discuss your project in general terms. Additional products to your selected list cannot be accommodated on the spot.  There is no charge, however time limits are in effect and do not include design consultations

Appointment for Design Consultations

Separate pre-arranged appointments can be made for an in depth discussion of your project, advice and preparation of CAD drawings for quotation purposes.

There is a prepaid fee for service per hour with our in house designer

 USA

 Contacts

 USA Mailing 

 Imperial Productions & Distribution Inc  

  1029 Lyell Ave Unit 501

  Rochester NY  14606

  Chicago: US Banking and Check Remittance - call for details 

 Canada 

 Contact

 Canada Mailing to & Depot Pickup 

 Imperial Productions & Distribution Inc  

  1220 Ellesmere Road Unit 10

  Toronto Ontario M1P 2X5

  Near Scarborough Town Center between Brimley & Midland Ave

 click for =>  Trade Registry

 The

 Role

 of the

 Designer

 or

 Architect

 and

 our

 Role

 Our Industry is segmented into various disciplines

 All who take part in a project take on their own level of responsibility

 The Architect plans, Imperial Supplies product, The contractor installs

 a) Planning & Design: The designer or architect does the following

     i) Take measurements and create drawings and sketches

     ii) Put the various architectural elements together into a cohesive plan

     ii) Specify products for your project from Imperial and procure quotes

     iii) Confirm the products adhere to local and national building codes

     iv) Confirm the product suitability to fit in a practical application 

     v) They review our quotes and terms and conditions

         They assist to turn our quotes into contracts

         They approve and sign off our drawings for product production or procurement

         Emails and verbal communications do not constitute a contract.

     vi) The designer and architect becomes totally responsible for all aspects

          of the product specification, therefore if there is an error you must refer

          back to them

    vii) The designer / architect becomes totally responsible for the coordination

         and timing of deliveries to be ready for the installers or contractor when

         goods are purchased by said designer/architect.  All goods must be on

         site prior to making arrangements with contractor.

 b) You can hire Imperial Productions and Productions Inc. to create a plan for you and specify product. There is a separate contract and cost for this service. 

Do not assume it is free, thus responsibility for design reverts to Imperial. Terms

and conditions in this separate quote for service outlines our responsibility.

 c) If you are your own Designer & Planner you take on full responsibility

     to ensure all products are ordered by you are correct and are delivered and

     inspected and assembled prior to execution by your contractor or installer.

     All responsibility reverts to you for all aspects outlined in

     section a) Planning, Design and Co-Ordination

 How we 

 Work

 The

 Imperial

 Process

QUOTES:

All orders accepted only in writing - No verbal orders please

Quotes, Drawings and terms will be sent to you by email or fax

with a payment form for your approval

One of our associates will call you to confirm you got the quote and answer any questions you may have prior to ordering

ORDERING:

To order sign the quote, terms and payment form and remit by email or fax

Timelines begin from the payment date not the quote date. Please pay special attention to the bill to and ship to address on your quote. Purchase orders from your company sent to Imperial do not constitute an accepted order as we require signing of our quote, terms and payment form.  

For custom products, a "shop drawing" only will be provided for sign off after the goods are fully paid for.   You cannot buy "shop drawings" without purchasing the product

All sales are final - no cancellations or exchanges

PAYMENT:

Full Payment by certified check, Visa, Debt, MCard, Electronic Money Transfer

Canada:  all sales in Canadian Dollars - Taxes charged where applicable

USA or International:  all in US Dollars - Local taxes are your responsibility

For international sales - payment by electronic money transfer only

Credit purchases on O.A.C. for orders over $50,000

CUSTOMER SERVICE and STATUS REPORTS:

Once payment has been received you will receive a confirmation and a second email to provide a approximate manufacturing date.  All production dates are approximate plus freight times. 

For any customer service enquires send an email to sales@imperialproductions.com

address it to Anne Jones.  Her staff will look into your enquiry and will email you back once they have an answer

SHIPPING:

Once full payment is received and processed, goods either go into production or are shipped from one of our 4 warehouses by a third party freight carrier with insurance on the goods.  You cannot change the ship to address once goods have been shipped.

We do not use non approved 3rd party freight carriers.  All deliveries require an adult signature.

For those that pickup from our warehouses by an approved third party freight carrier, you must supply the bill of lading by email prior to pick up. We do not sign any bill of lading if we are not the shipper. Once the good leave our dock, all risk reverts to the insured carrier or consignee

RECEIVING:

If there are freight damages, obvious or concealed, you must report these within 24 hours.   Any product issues must be reported to Imperial within 48 hours.  Open the goods and measure the products.

 Imperial Productions and Distribution Inc. Directive

We are a Design House, a coordinator that orchestrates a client's design concept into reality.  Select from over 10,000 architectural products on-line or have custom elements produced as private commissions in association with  Martin Richards Design and Contracting Inc. 

This award winning design firm creates designs for architectural elements in

historical restorations, for unique commissions, or for complete architectural plans.

Designs are then tendered to various quality manufacturers. As a courtesy, Imperial coordinates all international shipping of goods. Imperial is your complete source for architectural products and innovative design commissions. 

 Regional

 Websites

 BUY ON LINE

 https://www.imperial.productions

  How to Order Products  1-800-399-7585     416-264-6096  

  * Prices are net, Freight, Taxes & Duties charged where applicable

   COPYRIGHT  MRDCI Martin Richards Design and Contracting Inc, Martin Richards DesignTM 

     and Imperial Productions®                                                        Feb 2018  all rights reserved